FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Account Management
How do I create an account on LegacyPass?
What should I do if I forget my password?
Can I change the email address associated with my account?
How do I delete my LegacyPass account?
Can I access my account on multiple devices?
How do I create an account on LegacyPass?
What should I do if I forget my password?
Can I change the email address associated with my account?
How do I delete my LegacyPass account?
Can I access my account on multiple devices?
How do I create an account on LegacyPass?
What should I do if I forget my password?
Can I change the email address associated with my account?
How do I delete my LegacyPass account?
Can I access my account on multiple devices?
Privacy & Security
How does LegacyPass protect my data?
Who can access my stored files and information?
What should I do if I suspect unauthorized access to my account?
What types of files can I store in LegacyPass?
How does LegacyPass handle my personal information?
How does LegacyPass protect my data?
Who can access my stored files and information?
What should I do if I suspect unauthorized access to my account?
What types of files can I store in LegacyPass?
How does LegacyPass handle my personal information?
How does LegacyPass protect my data?
Who can access my stored files and information?
What should I do if I suspect unauthorized access to my account?
What types of files can I store in LegacyPass?
How does LegacyPass handle my personal information?
Billing & Subscription
What subscription plans are available?
How do I upgrade or downgrade my subscription plan?
What payment methods are accepted?
How do I cancel my subscription?
Will I receive a refund if I cancel my subscription?
What subscription plans are available?
How do I upgrade or downgrade my subscription plan?
What payment methods are accepted?
How do I cancel my subscription?
Will I receive a refund if I cancel my subscription?
What subscription plans are available?
How do I upgrade or downgrade my subscription plan?
What payment methods are accepted?
How do I cancel my subscription?
Will I receive a refund if I cancel my subscription?
Using the App
How do I upload files to LegacyPass?
How do I share my files with others?
Can I organize my files into folders?
How do I set up a beneficiary or trusted contact?
What happens to my account and files after I pass away?
How do I upload files to LegacyPass?
How do I share my files with others?
Can I organize my files into folders?
How do I set up a beneficiary or trusted contact?
What happens to my account and files after I pass away?
How do I upload files to LegacyPass?
How do I share my files with others?
Can I organize my files into folders?
How do I set up a beneficiary or trusted contact?
What happens to my account and files after I pass away?
Technical Support
The app isn’t working correctly. What should I do?
How do I report a bug or issue?
Why am I not receiving notifications?
Is there a web version of LegacyPass available?
How do I contact customer support?
The app isn’t working correctly. What should I do?
How do I report a bug or issue?
Why am I not receiving notifications?
Is there a web version of LegacyPass available?
How do I contact customer support?
The app isn’t working correctly. What should I do?
How do I report a bug or issue?
Why am I not receiving notifications?
Is there a web version of LegacyPass available?
How do I contact customer support?
Legal & Compliance
Where can I find the Terms & Conditions?
How is my data protected under GDPR?
What is LegacyPass’s policy on NSFW content?
Can I use LegacyPass for commercial purposes?
Where can I find the Terms & Conditions?
How is my data protected under GDPR?
What is LegacyPass’s policy on NSFW content?
Can I use LegacyPass for commercial purposes?
Where can I find the Terms & Conditions?
How is my data protected under GDPR?
What is LegacyPass’s policy on NSFW content?
Can I use LegacyPass for commercial purposes?
FEATURES
FEATURES
FEATURES
Last Will & Testament
What is a Last Will and Testament?
Why do I need a will?
Who can make a will?
What should I include in my will?
What is a Last Will and Testament?
Why do I need a will?
Who can make a will?
What should I include in my will?
What is a Last Will and Testament?
Why do I need a will?
Who can make a will?
What should I include in my will?
Funeral Planning
What can I include in Funeral Planning?
How do I create my funeral playlist?
Who will have access to my funeral plan?
What can I include in Funeral Planning?
How do I create my funeral playlist?
Who will have access to my funeral plan?
What can I include in Funeral Planning?
How do I create my funeral playlist?
Who will have access to my funeral plan?
My Story
What is the “My Story” feature?
How do I record or upload My Story entries?
Can I set a release date for My Story entries?
What is the “My Story” feature?
How do I record or upload My Story entries?
Can I set a release date for My Story entries?
What is the “My Story” feature?
How do I record or upload My Story entries?
Can I set a release date for My Story entries?
Social Media Will
What is a Social Media Will?
How do I set up a Social Media Will?
Can I choose different actions for each social media account?
What is a Social Media Will?
How do I set up a Social Media Will?
Can I choose different actions for each social media account?
What is a Social Media Will?
How do I set up a Social Media Will?
Can I choose different actions for each social media account?
Keeper & Vault
What is Keeper?
What is Vault?
Can I make Vault files available offline?
What is Keeper?
What is Vault?
Can I make Vault files available offline?
What is Keeper?
What is Vault?
Can I make Vault files available offline?
Advance Care Plan
What is an Advance Care Plan?
How do I set up my Advance Care Plan?
Can I designate someone to make medical decisions for me?
What is an Advance Care Plan?
How do I set up my Advance Care Plan?
Can I designate someone to make medical decisions for me?
What is an Advance Care Plan?
How do I set up my Advance Care Plan?
Can I designate someone to make medical decisions for me?
Power of Attorney
What is Power of Attorney in LegacyPass?
How do I upload my Power of Attorney documents?
Can I assign different individuals for different responsibilities?
What is Power of Attorney in LegacyPass?
How do I upload my Power of Attorney documents?
Can I assign different individuals for different responsibilities?
What is Power of Attorney in LegacyPass?
How do I upload my Power of Attorney documents?
Can I assign different individuals for different responsibilities?
Pulse
What is the Pulse feature?
How does Pulse notify my contacts?
Can I adjust the frequency of Pulse check-ins?
What is the Pulse feature?
How does Pulse notify my contacts?
Can I adjust the frequency of Pulse check-ins?
What is the Pulse feature?
How does Pulse notify my contacts?
Can I adjust the frequency of Pulse check-ins?
Bucket List
What is the Bucket List feature?
How do I add items to my Bucket List?
Can I share my Bucket List items with others?
What is the Bucket List feature?
How do I add items to my Bucket List?
Can I share my Bucket List items with others?
What is the Bucket List feature?
How do I add items to my Bucket List?
Can I share my Bucket List items with others?
